Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach Non Gamstop Casinos, what kind of messages we're happy to receive, and how we handle them once they land in our inbox.
How to Get in Touch
Email is the best route to our team. Send your message to [email protected] and a real person will read it — we don't run on auto-replies here. Include a short line on what your message is about (a review query, a correction, feedback on our rankings) so it reaches the right person without back-and-forth.
We aim to reply within a couple of working days. If your question is urgent or time-sensitive — say, you're trying to confirm a bonus term before it changes — say so in your subject line and we'll try to prioritise it.
What You Can Contact Us About
- Bonus and offer queries — If you want clarification on wagering requirements, deposit limits, or the free spins attached to any welcome offer featured on the site, ask us before you sign up anywhere.
- Corrections — Operator terms, bonus values and site details change. If something on rnrm.org.uk looks out of date, flag it and we'll check it.
- Content suggestions — Want us to cover a specific payment method, a particular type of slot, or how a certain casino compares against the rest of our list? Let us know.
- Feedback on our ratings — If you've used a casino we've reviewed and your experience doesn't match what we've written, we want to hear about it. Reader input helps keep our list of trusted non Gamstop casinos honest.
- General enquiries about self-exclusion or GAMSTOP — We can point you towards general information, though we're not a support service and can't advise on your personal exclusion status.
What We Can't Help With
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we can't process withdrawals, verify your account with any of the brands listed, or overturn a decision made by a casino's own support team. For those issues, you'll need to contact the casino directly through the channels listed on its own site. Similarly, if you're looking to manage or extend a GAMSTOP exclusion, that's handled through the official GAMSTOP service itself, not through us.
How We Handle Your Message
Every email is read individually. We check the details against our own research before replying, particularly where a query touches on bonus terms or ranking criteria — our ratings are formed through our own review process, and commission from any operator never buys a higher spot on our list. If your message points to something we've got wrong, we'll investigate and update the relevant page where warranted.
We keep messages only as long as needed to answer them and don't use your contact details for anything beyond responding to your enquiry.
Before You Write In
A few common questions are already answered elsewhere on the site. If you're trying to work out which operator suits you, our guide to trusted non Gamstop casinos breaks down bonuses, payment options and game selection across the brands we cover, including sites like Betmica, Kikibet and Betninja. It's worth a look before you email, in case the answer is already there.
If it isn't, we'd still rather hear from you than have you left guessing. Reach out, tell us what's on your mind, and we'll get back to you as soon as we can.